Customer Documentation

• Onboarding
• Account Management
• Program Management
• Reporting
• Submission Management
• Integration Management

Onboarding

• Overview
• Viewing Customer Resources
• Logging in to Crowdcontrol
• Program Owner Start-Up Guide
• Switching Between Multiple Organization
• Customer Dashboard
• Supported Browsers
• User Start-Up Guide
• The Crowdcontrol Navbar
• Viewing Summary Page
• The Submissions Page
• The Researchers Page
• The Rewards Page
• Getting Started with Bugcrowd FAQs
• Support
• Setting Up Single Sign-On Through SAML
  • Okta
  • Microsoft Azure
  • Centrify
  • Google
  • OneLogin
  • Ping Identity

Account Management

• Security
  • Managing Sessions and Logouts
  • Viewing the Security Event Log
  • Setting up Two-Factor Authentication
  • Enforcing Multi-Factor Authentication at Org level
• Understanding Roles and Permissions
  • Adding New Team Members
  • Adding and Deleting Members at the Organization Level
  • Adding and Deleting Members at the Program Level
  • Accepting an Invitation
  • Resending Invitation Email
  • Viewing Pending Invitation Status
  • Assigning Member Roles and Removing Members
• Update Personal Settings
• Managing Notifications
  • Auto Escalation
  • Customer On-call Person
  • Subscribing to a Submission

Program Management

• Organization Accounting
• Adding a New Program
• Defining the Program Scope
• Uploading Files in Resources
• Updating the Program Brief
• Navigating between Programs
• Managing Targets
  • Managing Targets at Organization Level
  • Managing Targets at Program Level
  • Managing Targets at Engagement Level
• Managing Credentials
• Image Embed Authentication
• Inviting Researchers
• Import Known Issues
• Engagement Brief Changelog
• Announcements

Reporting

• Generating Organization Insight Report
• Generating Industry Versus Organization Comparison Report
• Generating Organization Level Submissions Trends Report
• Generating Organization Level Periodic Submissions Report
• Generating Reports
  • Generating Summary Report
  • Generating Security Posture Report
  • Generating Health and Spend Report
  • Viewing Pen Test Report
  • Generating Industry Comparison Report
• The Insights Dashboard
  • Insights Filtering
  • Submission Trends
  • Program Performance
  • Bounty Spending
  • Downloading Report and Exporting Submission Data
• Generating the Program Report

Submission Management

• Submissions
  • Adding Additional Fields
  • Editing Submission Details
  • Downloadable Submission Details via CSV
  • Viewing Priority Percentile Metrics in Submissions
• Assigning Submissions
  • Auto-Assign Submissions
• Managing Submission Severity
  • Managing CVSS Scores
  • Opt-In Program - P5 Informational
• Assigning Submission Statuses
• Reporting an Incident
  • Reporting an Incident for a Submission
  • Reporting a General Related Incident
• Rewarding
• Commenting
• Viewing Tasks
• Filtering Submissions
• Adding Remediation Advice
• Retesting
• Using Markdown for Formatting Content
• Blockers
• Coordinated Disclosure Request
• Responding to a Request a Response

Integration Management

• Supported Integrations
• Jira
  • Navigating to Jira Integration
  • Authorizing Crowdcontrol to Access Jira
  • Configuring Jira Project
  • Setting Jira Issue Type
  • Using Jira Automation Rules to Facilitate Field Mapping
  • Automatically Pushing Submission Comments into Jira
  • Automatically Pushing Attachments into Jira
  • Enabling Integration
  • Pushing Crowdcontrol Submissions to Jira
  • Relinking Jira Issue ID for a Submission
  • Unlinking a Jira Issue for a Submission
  • Configuring Bi-directional Jira Integration
  • Mapping Fields Between Crowdcontrol and Jira
  • Adding Multiple Jira Integration Instances
  • Viewing Existing Jira Integrations
  • Editing Jira Integration Name
  • Deleting Jira Integration
  • Importing Issues from Jira
  • Viewing Jira Integration Error Log
  • Frequently Asked Questions
• Slack
• GitHub
• Trello
• Embedded Submission Form
• Email Intake
• ServiceNow
• IBM Security SOAR
• Qualys
• Microsoft Teams
• OpsGenie
• PagerDuty
• VictorOps
• Kenna Security
• HackEDU
• Secure Code Warrior

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