- Go to program settings
- Navigate to the ServiceNow Integration Settings
- Add ServiceNow Integration
- Configuration
- Push to ServiceNow
- Open Issue in ServiceNow
- Saving the ID Mapping
Must be Authenticated: To push/view an issue in ServiceNow, you’ll need to be authenticated since we will not be collecting any authentication permissions.
To set up the ServiceNow integration, follow these steps:
Go to program settings
First, navigate to your Program Settings and select the Integrations tab.
Program Specific Integration: The ServiceNow integration is set up in the program’s settings and is specified to send notifications for activities in that chosen program. There are no limitations to the number of projects that can be set up with the ServiceNow integration.
Navigate to the ServiceNow Integration Settings
Next, select the Add Integration button for ServiceNow.
Add ServiceNow Integration
Once on the ServiceNow integration page, setup your first project with the Add ServiceNow Integration button.
Configuration
Upon selecting the Add ServiceNow Integration button, you will be brought to a form so we can setup the needed details to enable pushing issues to ServiceNow.
Push to ServiceNow
Once you have the integration setup and enabled, you can go to any submission and click Push to ServiceNow.
Clicking the link opens a modal providing a link to open the corresponding issue in ServiceNow. Click that.
Open Issue in ServiceNow
The Submission contents are filled within the Incident form, enabling you to further edit it before submitting.
Saving the ID Mapping
Once the Issue is saved, grab the Number from the Issue page and go back to Crowdcontrol where we will save it.
Fill in the ID number within the modal form, saving it within Crowdcontrol.
This makes it easy to access the ServiceNow Incident within Crowdcontrol for further updates.
