Note: If you are a researcher and need Support assistance, please raise a support ticket through the Bugcrowd Support portal. For more information, see Support.
When you are in need, we have a few different channels to reach out to for all concerns and inquiries.
For any issues with researchers on your program, send an email to escalations@bugcrowd.com. For more information, see reporting an incident
For inquiries related to payment to Bugcrowd, send an email to ar@bugcrowd.com.
All requests for support should be sent through our Bugcrowd Support ticketing portal. Some of the benefits of using our self-service ticketing portal are:
- 24x7 visibility and status of your submitted tickets for easy tracking and management.
- Easily respond and add new information to your tickets.
- Close tickets that you no longer need assistance with
To raise a support request, follow these steps:
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Click the SIGN UP WITH US option to sign up. We recommend using the same name (or username) and email address as your Bugcrowd account.
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Enter the account details and click Register.
Once you click Register, Bugcrowd Support sends an activation link to the registered account.
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Go to your registered account and create password to Activate Your Account.
You can now login to the registered account.
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Click the New Support Ticket link.
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On the Submit a ticket form fill all the details and click Submit to send any queries to Bugcrowd Support.
