- Contacting FedRAMP Support
- What to Include in Your Email
- What NOT to Include
- Other FedRAMP Support Contacts
- Notes
FedRAMP Environment Users: If you are accessing Bugcrowd through the FedRAMP environment, all support requests must be directed through the FedRAMP-specific channels described on this page. Do not use the standard Bugcrowd Support ticketing portal, as it operates outside the FedRAMP authorization boundary.
Contacting FedRAMP Support
For any issues, questions, or inquiries related to your Bugcrowd FedRAMP environment, send an email to fedrampsupport@bugcrowd.com.
Our support team will review your request and respond to your email.
What to Include in Your Email
To help us resolve your issue quickly, please include the following details where applicable:
- Subject line: A brief description of the issue (e.g., “Submission status not updating – Program XYZ”)
- Program name or ID: The name or identifier of the affected program
-
Submission URL: A direct link to the relevant submission or report in the platform (e.g.,
https://tracker.bugcrowd.com/...) - Platform details: Any relevant context such as the affected feature, workflow step, error message, or browser/environment information
- Steps to reproduce: A clear sequence of actions that led to the issue, if applicable
What NOT to Include
To protect your organization’s security and comply with FedRAMP data handling requirements, do not include sensitive information in your support email. This includes:
- Personally identifiable information (PII) such as usernames or account credentials
- Internal IP addresses, hostnames, or network topology details
- Vulnerability details, exploit code, or proof-of-concept (PoC) content
- Authentication tokens, API keys, session cookies, or passwords
- Classified or Controlled Unclassified Information (CUI)
- Any data subject to export controls or regulatory restrictions
If your issue requires sharing sensitive details, our support team will provide a secure channel for you to submit that information after your initial request is received.
Other FedRAMP Support Contacts
| Issue Type | Contact |
|---|---|
| Researcher/hacker incidents on your program | escalations@bugcrowd.com |
| Payment or billing inquiries | ar@bugcrowd.com |
| General FedRAMP platform support | fedrampsupport@bugcrowd.com |
Notes
- The standard Bugcrowd Support ticketing portal is not available for FedRAMP environment users, as it is not within the FedRAMP authorization boundary.
- All communications related to FedRAMP programs should remain within approved, compliant channels.
- If you are unsure whether your issue involves sensitive information, err on the side of caution and omit it from the initial email. Our team will guide you through a secure submission process if needed.
