Note If your a researcher looking for support, use the researcher specified channels at Researchers > Support
When you are in need, we have a few different channels to reach out to for all concerns and inquiries.
For any issues with researchers on your program, send an email to escalations@bugcrowd.com. For more information, see reporting an incident
For inquiries related to payment to Bugcrowd, send an email to ar@bugcrowd.com.
All requests for support should be sent through our Bugcrowd Support ticketing portal. Some of the benefits of using our self-service ticketing portal are:
- 24x7 visibility and status of your submitted tickets for easy tracking and management.
- Easily respond and add new information to your tickets.
- Close tickets that you no longer need assistance with.
To raise a support request, follow these steps:
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Click the SIGN UP WITH US option to sign up. We recommend using the same name (or username) and email address as your Bugcrowd account.
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Enter the account details and click Register.
Once you click Register, Bugcrowd Support sends an activation link to the registered account.
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Go to your registered account and create password to Activate Your Account.
You can now login to the registered account.
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Click the New Support Ticket link.
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On the Submit a ticket form fill all the details and click Submit to send any queries to Bugcrowd Support.
If you cannot take advantage of our Support portal, you can still reach us via email at support@bugcrowd.com. You will still receive ticket updates through email and can reply directly to these messages, which will update your ticket.
