Researchers can now request a response for their submissions from Bugcrowd or from the customer. The request triggers a notification and an email is sent to Bugcrowd or to the customer, notifying them to respond to the reseracher’s request on a submission. The Request a response feature enables researchers to request a response for their submission from Bugcrowd or a customer if they have more questions, need their submission re-evaluated, or have additional information to provide.
Consider the following while using the Request a response feature:
- Researchers can request a response for only one submission at a time.
- Researchers can request a response only twice on a submission.
- Researchers can request a response if there is no Blocker placed by the researcher for Bugcrowd or the customer on a submission.
To request a response on a submission, follow these steps:
Log in to the Researcher Portal. The Dashboard page appears.
Click the program for which you have submissions.
The Program details page appears.
Go to Your submissions tab.
The submissions under Work tab appears.
On the Submission page, click the submission for which you wish to request a response.
Scroll down to the Request a response section, and click Submit a Request.
The Request a response window appears.
On the Request a response window, select between the options Bugcrowd or Customer.
Select the reason for request. The Select reason drop-down has different reason list, based on what you select in the Request a response from section.
If you request a response from Bugcrowd, select from the following reasons:
- Issue is reproducible
- Duplicate state
If you request a response from customer, select from the following reasons:
- Requesting Update
Add Details of request and click Submit Request.
Please provide clear details and information in the Details of request field, so your request can be properly evaluated.
If the request is addressed to Bugcrowd, you can expect a response within 48 to 72 hours. If the request is addressed to the customer, they will receive an alert, and they can respond to it. If you are still waiting to receive a response from the customer within five business days, please submit a support ticket through the Bugcrowd Support Portal.
Once you receive a response and the request is resolved, then the Submit final request button will appear. After you use the Submit final request option and the request is resolved, then the Request a response feature will no longer be available for that submission.