Frequently Asked Questions-Payment Methods

General Questions

Q: Which reward payment methods does Bugcrowd offer?
A: Paypal and Payoneer. Bugcrowd is also offering a new payment method called Bank Transfer.

Q: I have Paypal and Payoneer payment methods configured for my account. How do I know in which account I will receive the reward
A: Your selected payment methods will be used for your rewards.

Q: I do not see the payment in my Bugcrowd account. Can you track down the reward?
A: If your submission is rewarded, send an email to support@bugcrowd.com. Otherwise, wait until the submission is moved into the Unresolved state and has received a cash reward.

Q: I missed this week’s payments. Can it be triggered now?
A: Unfortunately, payments are done once a week on Wednesday. This includes all payments until 11:59:59 PM on Tuesday (the day before). If your reward was not included in this week’s payment, it will be included in the following week.

Q: Are there any taxes that I need to worry about when I receive rewards?
A: Bugcrowd covers any fees from our account to the payment provider, but any additional fees are not covered.

Q: Is it possible to trigger a refund?
A: No, it is not possible.

PayPal Specific Issues

Q: What happens if an error occurs while processing payments?
A: If an error occurs while Bugcrowd is processing payments, we will contact you with any error code received during the pay run. You have to work with PayPal directly to resolve the issue with your account because Bugcrowd does not have the authorization to contact them on your behalf. You must have your account information and provide a brief description of the issues.

PayPal payments can take up to 24 hours or more to process.

Payoneer Specific Issues

Q: How can I change Payoneer Accounts?
A: Unfortunately, due to the nature of the Payoneer system, there are limited ways to reconfigure your Payoneer account, and you can only change between payment options within the Payoneer’s system. To do this, click the Need to reconfigure your account link in the Payoneer section on the Payment Methods page.

account-settings

Payoneer payments can take 24 hours or more to process in your account.\nIf you have any problems with your Payoneer account, contact Payoneer support directly. You must provide your account information and a brief description of the issue.

Bank Transfer Specific Questions

Q: Does this change when pay runs happen?
A: Not yet, payouts will continue to happen every Wednesday.

Q: What happens if I do not have a bank account to transfer to?
A: For assistance, send an email to support@bugcrowd.com.

Q: What happens if I do nothing?
A: Your account will be in an unpayable state, and will not be paid until there is an account set in the new system.

Q: How do I find my Foreign Tax ID Number?
A: You can find the list of international Foreign Tax Identifications Numbers here.

Q: What if I want to continue to use Payoneer?
A: You can continue to use Payoneer. Payoneer issues a virtual bank account to you that must be configure for your funds to be transferred. To set up a Payoneer account, perform the following steps:

  1. Identify the country where you have your Payoneer bank account.
  2. When setting up your payment method, set the country to the same country as your Payoneer bank account location. Your tax form must represent your appropriate tax status and must not be changed to match as explained in the preceding step.
  3. Provide your Payoneer Bank details and save it.
  4. Go back to adjust your payment method details to represent your correct residential address and country information.

This does not change your bank details as they are already persisted.
Payments directly from Bugcrowd to your actual Bank Account provides faster transfer timeline, and lower conversion rates than Payoneer. Hence, it is recommended to link your Bank Account.


Account Management
Program Management
Submission Management
Receiving Rewards