The Reward Pool page allows Program Administrators to view and manage the funds available for rewarding researchers. It also provides tools for setting low-balance alerts and tracking reserved funds for engagements.
Overview
The Reward Pool page is divided into two sections:
- Reward Pool Balance: View your available and reserved funds.
- Reserve Activity: Track funds reserved for specific On-Demand engagements.
To navigate to the page: Program Settings → Reward Pool
Reward Pool Balance
- Available Balance: Displays the funds available for immediate payouts to researchers. This amount excludes any funds currently reserved for On-Demand engagements.
- Total Balance: Shows the sum of your available balance and reserved funds.
- On Reserve: Displays the total amount of funds set aside for active or upcoming On-Demand engagements.
Low Balance Threshold
Enable this setting to be alerted when your Total balance, including available and reserved funds, is running low.
To set a Low Balance Threshold:
- Enter a dollar amount in the Low balance threshold field.
- Click Save.
- When your reward pool drops to or below this number, all program administrators will receive an email notification.
Note: Ensure that Low Balance notifications are enabled in your account settings.
Reserve Activity
The Reserve Activity table lists all funds currently on reserve for On-Demand engagements.
Table Columns:
- Activity: The name of the engagement the funds are reserved for (links to the engagement).
- Date: The date the funds were reserved.
- Amount: The amount reserved for that engagement.
- Status: Indicates the current engagement status.
How it works
- Funds reserved for On-Demand engagements are not available for payouts until the engagement is completed.
- Any unused reserved funds will return to your available balance automatically.
Best Practices
- Monitor Your Low Balance Alerts: Set a realistic threshold to ensure you have enough funds to reward researchers promptly.
- Review Reserve Activity Regularly: Helps you anticipate upcoming payouts and fund requirements.
- Top Up Before Large Engagements: Ensure adequate available funds to avoid interruptions in payout processing.
