Request a Response (RaR): Requests no longer expire, plus new inbox filters
We’ve updated how Request a Response (RaR) works. Open RaRs no longer expire automatically after a fixed period. Each RaR now stays open until your team responds or resolves it, so a researcher’s request will not close on its own before it is answered.
What this means for you:
- There is no longer a countdown or expiry timer on an RaR.
- Each RaR shows the date it was raised, so you can see how long it has been open.
- New inbox filters let you view requests by status: select “Active requests to Customers” to quickly find what needs your attention or “Resolved requests to Customers” to see those already handled.
- We encourage responding to open RaRs promptly to keep submissions moving and maintain positive researcher engagement.
No action is required. All RaR activity continues to be recorded in the submission’s Activity for transparency.
