Enhancement: 8-Hour Reward Cancellation Window
We’ve added more flexibility to your reward process. Customers now have a 8-hour window to cancel a reward after it has been issued, allowing you to quickly correct errors before payments are finalized.
- Grace Period: View a real-time countdown for “Processing” rewards.
- Easy Voiding: Cancel rewards directly from the Reward History table.
- Transparency: Select a reason for cancellation to keep researchers informed.
- Instant Recovery: Cancelled funds are immediately returned to your reward pool.
After 8 hours, rewards are marked as Finalized and processed for payment.
For more details, view the updated Rewards Page Documentation.
