We have enhanced the Request a Response feature to foster stronger collaboration between customers and researchers, ensuring more timely and effective submission resolution.
What’s New
1. Automatic Expiration
Any open RaR will automatically expire after 10 business days if no response is provided by the party that the request was directed to.
- To prevent expiration and maintain Researcher engagement, please ensure your team responds to or triages submissions with an active RaR within this 10-business-day window.
- The expiration event is recorded in the submission’s Activity Log.
2. Increased Researcher Quota
- Researchers can now have 2 open RaR at any given time (previously the limit was 1).
- This allows for more collaboration and may result in a slight increase in RaR activity on your submissions.
For more details on how to use this functionality, see Responding to a Request a Response
