We have made changes to the Request a Response (RaR) feature to improve the overall user experience and foster greater collaboration.
What’s New? (Updates for Customers)
1. New Automatic Expiration Rule
Any open RaR will automatically expire after 10 business days if no response or submission action is provided by the party that the request was directed to.
To prevent expiration and maintain Researcher engagement, please ensure your team responds to or triages submissions with an active RaR within this 10-business-day window.
The expiration event is recorded in the submission’s Activity Log.
2. Expanded Researcher Usage
Researchers can now use the RaR feature more frequently, which may lead to a slight increase in the volume of requests your team receives.
- Increased Quota: Researchers can now have 2 open Request a Responses at any given time (previously the limit was 1).
For more details on how to use this functionality, see here.
